FAQs

1. Where are you located?

We are located in Hockessin, Delaware.  We do service surrounding areas. Our services are by appointment only.

 

2. Do I have to take time off work to work with an interior decorator?
It is best for our appointments to be scheduled during the regular business hours of Monday-Friday 9am to 5pm since daytime allows for the best natural light when dealing with color selection inside your home!

 

3. How Does SJS Designs Work?
From the initial in-home consultation, to the designing of your space, product selection, project management, and final installation, we handle everything! The focus is on You and Your home. It’s our goal to ask all the right questions, interpret, and present the best design and functional solution for your space!

 

4. What happens at our first Appointment?
Our first meeting is truly the most important part of our process. Meeting face to face really helps us to establish all of the parameters of our working relationship. It is very important that everyone involved in the decision making process be available at this initial meeting. We will ask you to take us on a brief tour of your home so we can get a sense of your style and the feel of your home. Finally we will discuss all that you would like to accomplish with your space and you can expect us to ask many MANY questions so that we leave your home with clear direction for your project!
5. How do I determine a budget for my project?
We can help you to come up with a realistic budget based on the scope of your project and based on guidelines that we can review with you during the first appointment.  It is very important that we establish a budget, but it’s also important to understand that this could adjust slightly up or down to get to the perfect finished look for your space. We want you to feel completely comfortable and excited about your investment!

 

6. Do you charge a design fee?
No. We do not charge a fee for our services. However, we do take a retainer.  This retainer covers the cost of the time for measuring your space, the time to create the rendering of your space, product selection, space planning, and administrative costs for the overall design process. This retainer is applied to the balance of your project, but is not refundable after the design process has begun.
7. Is there a limit on the size of the projects you will take on?
No project is too big or too small. We do both partial and complete room makeovers. Whether you need paint selection or a new look for your entire home you have come to the right place! The only thing we are not currently taking on are full kitchen and bath renovations. That being said we are happy to help select finishes and all of the furnishings and accessories for these spaces.

 

8. Will you work with existing furniture and accessories in my home?
Absolutely! If there are things you already own that you love, that is a great place to build your new room design from. Our ultimate goal is for you to LOVE your home, which means it needs to surround you with things that make you happy and comfortable.  We may make suggestions on how to best incorporate your existing pieces or what we could add that would really enhance what you already have.
9. Will we shop together for furnishings?
No…we work with a vast array of suppliers that allow us  to source anything needed to decorate your space beautifully! We can confidently stand by the quality and customer service of our suppliers as their primary “retailer”. Our goal is to help you save time, frustration, and money by allowing us to do the work for you!

 

10. What is the typical time frame for a project to be completed?
It really depends on the nature and scope of the project. If we are ordering stocked items for a partial room makeover, the project could be completed in a few weeks. Most custom products typically take 6-8 week to produce and ship, so custom projects and full room makeovers could take 8-10 weeks to complete, but well worth the wait!!
11. Can I return something if I change my mind?
All items that we select for your project are special ordered and often custom made specifically for you, so we can not accept returns. We work very hard to ask the right questions, create visual renderings of your space, and describe all products in extreme detail before any purchases are made. All of these steps avoid any surprises and allow you to comfortably make your purchase. Should  any issues arise we will certainly address and take care of them right away!

 

12. Can I get a design from you and then go shop on my own?
That is not part of SJS Designs’s business model.  We pay great attention to detail to make sure that the size and scale of the selections we make from our suppliers will fit perfectly in your space. We would not be able to guarantee that products you select from outside retailers we don’t know will fit in your space according to our design. There is extreme value in allowing us to design your space, complete it from beginning to end, and leave you to love your space!  Your time is priceless!

Still have questions?

Click below to book a 15 minute call with Samantha! She would be happy to answer any other questions you may have.

Book your call!